SALES AND MARKETING CONSULTANT PERMANENT DURBAN CAMPUS

Permanent
Durban
Posted 3 weeks ago

1. GENERAL SPECIFICATIONS
a) Obtains client information by making and answering telephone calls daily; walk in interviews; capturing information in online capture database
b) Establishes potential hot leads and constant follow ups on all captured data
c) Informs clients by explaining procedures; answering questions and providing information
d) Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures within the sales department .
e) Updates job knowledge by studying new product descriptions; participating in educational opportunities
f) Accomplishes sales and organization mission by completing related results as needed
g) Handle customer calls and inquiries both telephonically and by email
h) Provide customers with product and service information
i) Update existing customer information
j) Process forms and applications
k) Follow up customer calls where necessary
l) Document all call information according to standard operating procedures
m) Complete call logs and produce call reports
2. EDUCATION AND EXPERIENCE
a) High school diploma or equivalent
b) Proficient in relevant computer applications
c) Required language proficiency
d) Knowledge of customer service principles and practices
e) Knowledge of call center telephony and technology
f) Some experience in a call center or customer service environment
g) Good data entry and typing skills
h) Knowledge of administration and clerical processes
3. KEY COMPETENCIES
a) Verbal and written communication skills
b) Own vehicle and valid driver’s license
c) No criminal records
d) Active listening skills
e) Customer service orientation
f) Organizational skills
g) Attention to detail
h) Team work

All interested applicants to send a CV to sharon@ctia.co.za. Should your first screening be successful, you will then be contacted for supporting documents and an interview

Job Features

Job CategoryChef Training Academy
SalaryTo Be Negotiated
Working HoursTo Be Negotiated

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